Frequently Asked Questions

Yes, you can download the Introduction to iStudio Publisher (PDF).

This user manual was produced using iStudio Publisher.

Yes, here are a range of video tutorials on our website.

Yes, iStudio Publisher includes comprehensive help pages and context relevant help, which you can access by clicking on the ‘?’ buttons that appear on many of the windows and dialogs.

We recommend that every new user reads the Rapid Start Guide, which you can open from the Help menu. Further to this, a “getting started” pathway is signposted through some of the other help pages, which is particularly designed to help users who are new to desktop publishing (DTP).

There’s also an online copy of all the help pages.

App Store Edition

The App Store Edition of iStudio Publisher runs on all Macs with Mac OS X 10.7 (Lion) or later.

Website Download Edition

The Website Download Edition of iStudio Publisher runs on all Macs with Mac OS X 10.7 (Lion) or later.

Earlier versions of the Website Download Edition of iStudio Publisher are still available to run on all Macs with Mac OS X 10.4 (Tiger) or later.

Yes, our update policy is to provide all (1.x) minor releases and all (1.x.y) maintenance releases free of charge. We recommend you install all new iStudio Publisher updates as they become available.

App Store Edition

The App Store Edition of iStudio Publisher can be updated via the standard App Store update mechanism – open the App Store app and choose menu option Store > Updates, or if it’s not listed there choose menu option Store > Purchases.

IMPORTANT: Do not try to update your App Store Edition by downloading iStudio Publisher from the iStudio website, as it will be unlicensed.

Website Download Edition

The Website Download Edition of iStudio Publisher includes an automatic update mechanism, so there’s no need to keep checking our website for the latest version. Once you have installed the application for the first time, iStudio Publisher should notify you whenever a new version becomes available – simply accept each update when it is offered to you. If you have turned off this option you can also initiate an update by choosing iStudio Publisher menu option Help > Check for Updates. Note that this menu option will be disabled until you close both the Welcome Panel and the Task Chooser. As an alternative you can download another copy of the application software from our website Downloads page.

iStudio Publisher is available as an App Store Edition and a Website Download Edition. These are functionally identical apart from the following differences:

• The Website Download Edition incorporates our own licensing system and has a Licensing sub-menu under the Help menu. The App Store Edition has no Licensing sub-menu and incorporates Apple’s digital rights management system, which requires you to have an Apple ID and an iTunes account.
• The Website Download Edition can be run as a 30-day trial, or licensed by purchasing a license activation code. The App Store Edition is not available as a trial (but will install over the Website Download Edition being run as a trial).
• The Website Download Edition requires Mac OS X 10.7 (Lion) or later, but earlier versions are still available for download to run on Mac OS X 10.4 (Tiger) or later. The App Store Edition requires Mac OS X 10.7 (Lion) or later.
• You’ll get updates for the App Store Edition later, due to the App Store review time.

Moving forwards we expect to release free updates for both the Website Download and App Store Editions of iStudio Publisher and keep them functionally identical. Neither is regarded as a lesser product.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

Yes, everyone can download iStudio Publisher and try it FREE for 30 days (full functionality trial).

The 30-day trial is:

• Fully functional, including saving, printing and exporting, without watermarks. You can start real work immediately!
• Available as an option when you launch iStudio Publisher.
• Completely free of charge (with no strings attached) and does not commit you to any future payment. You will not be asked to enter credit card details. Purchasing iStudio Publisher is completely separate from using the 30-day trial.
• Going to expire after 30 days, which will disable the save, print, and export functions. After trial expiry, you can continue to open and view existing documents. Buy a copy to edit your existing documents.

The installation software is available from our Downloads page.

There are short video tutorials showing how to download and install iStudio Publisher, and install your 30-day trial license.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

You will receive an email containing your License Activation Code(s) and purchase receipt. There will be a separate License Activation Code for each license you buy. Each License Activation Code can be used to license iStudio Publisher on one Mac.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

Yes, we offer Educational Discount (40% Off) and volume discounts – click here for more information.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

Yes, we offer a Personal 2-Pack License, Family 3-Pack License and Single Computer License 5-Pack – click here for more information.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

After placing your order, you will receive an email from SWREG containing your purchase receipt and License Activation Code(s). This email will normally arrive within a few minutes of completing your payment. If you do not receive it within 24 hours (credit card purchases only) please check if it’s caught in your spam filter, or otherwise contact us.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

A licensed copy of iStudio Publisher is based on the same software as a trial copy. To get licensed, simply enter a License Activation Code when the application asks for it. Each License Activation Code is 20 characters long. It’s easiest to copy and paste a License Activation Code directly from your purchase receipt email.

You can either license an existing trial copy of iStudio Publisher or a new installation. The installation software is available from our website Downloads page. There are short video tutorials showing how to download and install iStudio Publisher, and install your full license.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

When registering for a license you will be asked to log in as an Administrator Account holder. This is required because iStudio Publisher installs your license file (either a 30-day trial or a full purchased license) into a folder that requires Admin write permission, which is for two reasons:

1. To make the license available to all users on your Mac (it would be insufficient to store the license file in your Standard Account folder, which would render it inaccessible to other Standard Account holders).
2. To prevent other Standard or Guest Account users from being able to delete the license (for malicious purposes).

You can display a list of all account names on your Mac by opening the System Preferences window and clicking Accounts. It says either Admin or Standard below each name, enabling you to find an Admin account name to use.

NOTE: The Administrator Login Dialog is a standard Mac OS X dialog that’s displayed in response to iStudio Publisher requesting write permission to folder space that has Admin ownership. Mac OS X only returns control to iStudio Publisher when this dialog is dismissed. Importantly, iStudio Publisher doesn’t get involved with processing this dialog and never sees your password. iStudio Publisher simply gets notified of whether the license file installation can proceed (or not), which depends on whether the Admin login was completed successfully.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

Yes, you can transfer a license by completing the following two steps:

1. Deactivate the license on your old Mac (by choosing menu option Help > Licensing > Unlicense). You will be reminded of your License Activation Code and so won’t need to find your original purchase receipt email.
2. License your new Mac as normal.

If you are unable to deactivate the license on your old Mac, for example, if the hard drive has crashed, please proceed as follows:

1. Contact us for a license reset. To help us identify you, please tell us your License Activation Code or the email address you used to make your purchase.
2. We will email you to confirm your license has been reset.
3. Run iStudio Publisher.
4. Choose menu option Help > Licensing > License, and install your license. There are short video tutorials showing how to download and install iStudio Publisher, and install your full license.

Yes, standard and custom paper sizes can be set up from the Page Setup dialog, which is available from the New Document dialog, the File menu, or the Page button in the Document Inspector.

Yes, you can create a document in spread editing mode – simply select the Spread Editing checkbox on the New Document dialog. Spread editing enables you to view and lay out document content across facing pages, which is commonly used for creating magazines and brochures.

NOTE: You need to create your document in spread editing mode as you can’t switch into it later.

This was increased to 9999 pages in iStudio Publisher Version 1.1.2.

iStudio Publisher files are XML based, which is non-proprietary and in a format that is both human-readable and machine-readable.

Yes, but you will need to use a TrueType font that has the Small Caps and Old Style Figures housed in a separate font file. These fonts work with the current version of iStudio Publisher because the Small Caps and Old Style Figures characters are mapped to the same Unicode points as the other forms of the font (regular, bold, italic, etc.).

At present, iStudio Publisher only provides basic Roman support for OpenType fonts. In the future, we plan to add more support for OpenType fonts, but in the meantime you can choose menu option Edit > Emoji & Symbols (or choose Edit > Special Characters in some versions of OS X) to select and insert Small Caps, Old Style Figures and other alternative font characters in OpenType fonts.

NOTE: This approach is slow and only realistic for small quantities of text. It can be speeded up a little by using Edit > Emoji & Symbols to create an iStudio Publisher document containing a reusable palette of alternative characters to copy and paste into your other iStudio Publisher documents.

The quickest way is to drag and drop images directly from your Desktop, Finder window, or from other applications that support drag and drop. Hover your mouse over an existing shape and a visual indication will confirm that the shape is about to receive a dropped image.

Alternatively, you can use the copy and paste commands, Insert menu, or Image Inspector to add an image to one or more existing shapes – simply select the shapes with the Pointer Tool BEFORE pasting/inserting the image.

NOTE: You can drop images onto any blank page or canvas area, or paste/insert images with NO shape selected. In all of these cases, a default shape (rectangle) is created to hold each image.

More information here.

Yes, but only one page at a time, by following these steps:

1. Open the PDF file in Preview, and show page thumbnails in Preview’s sidebar.
2. In Preview’s thumbnails, navigate to a page you want to copy, click on the thumbnail and then simply drag and drop it into your iStudio Publisher document. The full sized PDF page will be copied.
3. Repeat for other pages.

If you try to insert a multi-page PDF file into an iStudio Publisher document by choosing menu option Insert > PDF, only the first page of the PDF will be inserted.

NOTE: You can’t import and edit PDF files in iStudio Publisher, but you can insert them into documents as images, and ‘patch’ them by overlaying shapes and adding replacement shapes, text and image.

Yes, although you can’t mix page sizes and orientations in the same iStudio Publisher document, the solution is to create multiple iStudio Publisher documents, export each to PDF file and combine these into one PDF file, using the method described here.

Yes, you can either print iStudio Publisher documents to paper copy or export to PDF format for sharing. PDF files can be read by all Macs and Windows machines.

NOTE: Windows users may need to install PDF reader software (for example, Adobe Acrobat Reader or PDF-XChange Editor), which are both FREE to download and use.

Yes, you can export and distribute your iStudio documents as PDF files. Ask others to annotate and mark up the PDF files. Finally, you can review their PDF markup and make the corresponding edits to your original iStudio documents.

For Mac users, ask them to open the PDF in Preview.app, which includes annotation and mark up tools.

For Windows users, Adobe Acrobat Reader is the most common PDF reader, and it contains annotation and mark up tools. Alternatively, ask Windows users to download and install PDF-XChange Editor – it’s an excellent PDF reader, which includes comprehensive annotation and mark up facilities.

Yes, the current version of iStudio Publisher supports exporting documents to PDF file, and text flows to EPUB file (ebook format) and RTF file (styled text).

You can also export to other image formats via the standard macOS Print dialog and Preview, as follows:

1. In iStudio Publisher, choose menu option File > Print.
2. In the Print dialog box, click the PDF button and choose Open PDF in Preview.
3. In Preview, choose menu option File > Export (or File > Save As on some versions of Mac OS X).
4. Choose Format: JPEG, PNG or TIFF.
5. Set the save location and filename and click the Save button to finish.
6. If required, open the image in Preview or other image editing app and crop to size.

An alternative method is to set the Edit Mode to Preview (menu option View > Preview Mode, or click the corresponding toolbar button), adjust the document zoom factor to display your design at the exactly the required size for the image, and take a screenshot.

We plan to add a new range of image export options to a future version of iStudio Publisher.

No, iStudio Publisher does not include import filters for proprietary format files produced by other desktop publishing (DTP) or word processor applications such as Microsoft Publisher, Quark Xpress, Adobe InDesign, Apple Pages or Microsoft Word. These file formats are sometimes protected by patents and not documented publicly. Although we may revisit this, our current development efforts are focussed on adding other features instead.

NOTE: You can copy and paste styled text (in Rich Text Format) into iStudio Publisher documents from other applications. For information about pasting in text from Microsoft Word for Mac please see here.

Yes, you can copy and paste text and images from other applications into iStudio Publisher documents.

If you can’t open a source document on your Mac because you don’t have the corresponding application software installed, you can still reuse its content in your iStudio documents by arranging to receive a PDF export of the original file, and extracting its text and images using an extraction utility. File Juicer is a good example of a text and image extraction utility.

Yes, you can satisfy all of the typical requirements of a commercial print shop, including high resolution images, CMYK colors and embedded fonts. It’s worth checking with your print shop what they require.

At present, iStudio Publisher creates PDF files using Mac OS X’s inbuilt services. It provides no specific options or settings for PDF processing, but you can optionally add your own PDF processing using Mac OS X’s Quartz filters. We are considering adding support for PDF settings in the future. That’s not to say iStudio Publisher creates poor quality PDFs! In fact, we’ve made several design choices within our PDF creation process to produce PDFs suitable for high quality printing.

Digital images are embedded in iStudio Publisher document (.ispx) files in their original formats. Exporting as a PDF also embeds the original format images in the PDF file at their original resolution and compression level, ensuring there’s no loss of image quality. You do need to start off with images of adequate resolution and quality.

iStudio Publisher can be used as part of a color-managed workflow. Document images and other colored document artifacts (lines, fills, text, etc) are all tagged with ICC profiles, which are stored in iStudio Publisher document files and transferred to exported PDFs. ICC profiles are color profiles, which can be changed during document editing. Some printers may require colors to be set to CMYK. More information about CMYK Colors.

iStudio Publisher creates PDF files with font subsets embedded, which ensures all font information remains available for viewing on other computers even if they don’t have your document’s fonts installed. Embedding font subsets involves only including the individual font glyphs (characters) that are actually used in your document rather than embedding complete fonts; it helps to minimize the PDF file size. iStudio Publisher controls and sets the position of each and every character in the PDF rather than relying on the use of default PDF layout algorithms, so you can also be sure your page layout will be faithfully reproduced.

Yes, you can create a multi-page booklet from several sheets of paper printed on both sides and folded in half. You can design an iStudio Publisher document for booklet printing as reader’s spreads, i.e. with the pages arranged in the same running order as they will appear to the reader in the finished printed booklet. Exporting the document as a booklet PDF rearranges the page order for booklet printing, referred to as printer’s spreads.

iStudio Publisher’s booklet design supports:

• selection of custom page/paper size
• spreading text and images across facing pages

Download booklet printing instructions. These are presented in an iStudio Publisher document that has also been designed for printing out as an example booklet (A5 and Half US Letter page size versions included).

Yes, you can generally reduce the file size of PDF export files, either by reducing the file size of images inserted in iStudio documents (before inserting them), or by compressing the PDF export file. More information here.

Yes, you can use iStudio Publisher to create large posters and banners. iStudio Publisher incorporates the standard Mac OS X Page Setup dialog, which allows you to set any standard or custom page size. You can open the Page Setup dialog from the New Document dialog (click the Change button), the File menu, or the Page button in the Document Inspector.

Having completed your banner design, choose the menu option File > Export Document as PDF. You can then use a separate app to print the PDF on multiple sheets of paper.

We recommend using the free PosteRazor app for doing this. Note that PosteRazor cannot accept a PDF file as an input file and so you will need to open the PDF in Preview and export it as a different image format before inputting the image file into PosteRazor.

An alternative is the Tiler app, which offers the advantage of being able to accept a PDF file as an input.

We suggest using a separate app to add frames and edge effects to your images before bringing them into your iStudio Publisher documents, for example, ImageFramer (free version) or EasyFrame.

Yes, using the method described here.

Use a separate image processing app to convert an image to CMYK. For example, how to use ColorSync Utility is described here.

If you are experiencing installation difficulties the steps below should provide a robust installation method.

iStudio Publisher is available as a Website Download Edition (includes all licensing options we sell from our website store) and an App Store Edition (available from the Mac App Store). These editions use different licensing systems and you will need to install whichever edition you have purchased.

Website Download Edition

1. Locate and move to Trash all existing copies of iStudio Publisher on your Mac.

If you don’t know where iStudio Publisher is located, follow these steps to find all copies of iStudio Publisher:

1. Open Terminal.app, which is in the /Applications/Utilities folder.
2. Enter (or copy and paste) the following command in the terminal window (as shown in the screenshot below) and then press the Return key to execute it:
   mdfind kMDItemContentType="com.apple.application-bundle" | grep iStudio
3. This command will report the pathname (filename and folder location) of each app with iStudio in its pathname. Use Finder to locate each copy of iStudio Publisher and move it to Trash.
2. Empty the Trash.
3. Download the iStudio Publisher installation DMG file from our website Downloads page.
4. Open the downloaded DMG file and drag iStudio Publisher to your Applications folder.

Here’s a screenshot showing the terminal window at step 1b, just before executing the command:

App Store Edition

1. Locate and move to Trash all existing copies of iStudio Publisher on your Mac.

If you don’t know where iStudio Publisher is located, follow these steps to find all copies of iStudio Publisher:

1. Open Terminal.app, which is in the /Applications/Utilities folder.
2. Enter (or copy and paste) the following command in the terminal window (as shown in the screenshot above) and then press the Return key to execute it:
   mdfind kMDItemContentType="com.apple.application-bundle" | grep iStudio
3. This command will report the pathname (filename and folder location) of each app with iStudio in its pathname. Use Finder to locate each copy of iStudio Publisher and move it to Trash.
2. Empty the Trash.
3. Restart your Mac.
4. Launch the App Store app.
5. Choose the App Store menu option Store > Sign In.
6. Sign in with the Apple ID you used to purchase iStudio Publisher.
7. Choose menu option Store > Purchases.
8. Click the Install button to install iStudio Publisher.

IMPORTANT: Unless you have moved all existing copies of iStudio Publisher to Trash and emptied the Trash your App Store Purchased items may continue to show iStudio Publisher as “Installed” instead of giving you an active “Install” button.

Restart your Mac and try opening iStudio Publisher again.

If you still can’t open iStudio Publisher install a new copy of the iStudio Publisher application software, as described here.

iStudio Publisher is Unicode based and so all text code points should be recognized. Characters are displayed as small rectangles if they aren’t available in the selected font and will print or export as blanks. You will need to select a different font for these characters to display/print/export correctly.

To overcome this problem when using the Character Viewer to insert special characters, drag a character/symbol from the Font Variation area into your document. More information here.

iStudio Publisher places a maximum file size limit of 2.15 GB on document files, which is relatively huge. As an iStudio document file becomes very large (typically several hundred MB) you may notice iStudio Publisher taking longer to respond. How much iStudio Publisher slows down will also depend on your Mac’s hardware and on the other software you might have running.

Freeing up some memory by closing other apps you aren’t using can help.

To investigate further, run the Activity Monitor, select the System Memory tab, and see how much memory and % CPU iStudio Publisher is taking and whether your Mac is experiencing page outs, which are all likely indicators of memory swapping slowness and of your Mac reaching its limits. For more information about using the Activity Monitor here’s an Apple support note.

Inserting a large number of high resolution images is the most common reason for an iStudio document becoming very large.

There are two different methods of reducing iStudio document file size, which you may want to use in combination when creating very large, image heavy documents.

Method 1 – Reduce image resolution before inserting images in an iStudio document

You will need to use a separate image editing app for this (Preview, for example).

To achieve good print quality, print shops typically require images with a minimum resolution of 300 DPI. However, if you insert a 300 DPI image into an iStudio Publisher document and then scale down its size, this increases its effective DPI because iStudio Publisher maintains the original image data and does not resample or compress it. With an image’s effective DPI now increased, you have the opportunity to reduce its resolution whilst still keeping it above the minimum 300 DPI required by the print shop. Doing this can produce significant reductions in document file size.

NOTE: For more information about DPI, please see iStudio Publisher’s Help page entitled “Image Inspector” (and especially the section entitled “Regarding DPI setting”).

After inserting images into an iStudio document and scaling them to the required size in your layout you can use the Image Inspector to check that each image has an effective DPI of at least 300. To do this, select an image, go to the Image Inspector, set the Use DPI adjustment to 300, and in the Fit section make sure that its Scale setting is at 100% or less. Repeat this for each image. Any images with a Scale setting of much less that 100% can be resized and resampled in the image editing app, so as to increase their Scale setting nearer to 100% when reinserted into the iStudio document.

Method 2 – Split up your document across several separate iStudio document files

To avoid having to pre-process images and reduce their file sizes prior to insertion in an iStudio document, you can keep down the iStudio document file size by arbitrarily splitting up your complete document across several separate iStudio document files, each containing a smaller number of images. This method requires a final step of assembling the complete document from all of the individual documents, which can done by exporting each of the iStudio documents to PDF file and then combining the PDFs.

When exporting a document to PDF file, iStudio does not compress image data. Whilst Method 2 may overcome the problem of iStudio Publisher running slowly it won’t reduce the size of the final PDF file. Instead, you can use these free filters to reduce PDF file size. It’s generally best to use the filters to reduce the size of each PDF file exported from iStudio Publisher, before then assembling these into the complete document.

iStudio Publisher has an XML text based file structure, which can be processed at a terminal command line. With huge document files most of the size is generally due to the images, and you should be able to recover a huge document by removing some of the these images. If you recover your document in two or more part copies, with a different part range of the images in each copy, then overall you won’t lose any work.

As a first test, to confirm that your document will be recoverable, it’s best to try creating a new copy with all of the images removed. Here are some instructions for doing this for an example file called mydoc.ispx. Try repeating these steps with your document file, replacing the name mydoc.ispx with your filename (IMPORTANT: Your file name should not contain any space characters) or rename your file to mydoc.ispx.

1. Open Terminal.app, which is in the /Applications/Utilities folder.
2. Enter a cd command to change directory to the folder containing your iStudio Publisher document – in this example the document was on the Desktop:
   cd '/Users/andy/Desktop/'

   NOTE: Press the Return key to execute a command you have entered at the terminal prompt.

3. Create a new copy of your file with all of the images removed, which you can do using the following command:
   awk '/<Image/&&n>=  0  {p=1;print}/<\/Image>/{p=0;++n}!p' mydoc.ispx > mydoc_NoImages.ispx

Here’s a screenshot of a terminal window session for the above example:

The outcome of completing these steps should be a new iStudio Publisher document called mydoc_NoImages.ispx on your Desktop. Try opening this file in iStudio Publisher to confirm that removing all of the images has fixed the problem of the file not opening. If it opens without error, here are some instructions for recovering a document in two parts, with a different range of the images in each copy. This example is for a file called mydoc.ispx. Try repeating these steps with your document file. You can skip steps 1 and 2 if you are following on from step 3 of the first example in the same terminal window.

1. Open Terminal.app, which is in the /Applications/Utilities folder.
2. Enter a cd command to change directory to the folder containing your iStudio Publisher document:
   cd '/Users/andy/Desktop/'
3. Discover how many images your document contains (in this example it’s 28). At the terminal prompt enter:
   awk '/<Image/{p=1;print "Total images found… "n+1;++n}' mydoc.ispx
4. The following two command strings will each create a new copy of the document file with a different range of the images retained (and the others removed). You can change the values 14 and 15 to change the image range – we would suggest starting off by setting these values to about half the total number of images that you discover at step 3.
   Command string to keep images 1 to 14:
   awk '/<Image/&&n>=  14  {p=1;print}/<\/Image>/{p=0;++n}!p' mydoc.ispx > mydoc_Images1to14.ispx
   Command string to keep images 15 and above:
   awk '/<Image/&&n+1<  15  {p=1;print}/<\/Image>/{p=0;++n}!p' mydoc.ispx > mydoc_Images15to28.ispx

   If splitting the images between two new documents is insufficient (and these documents are still too large to open) use the following command string (repeatedly, if required) to create a new copy of the document file with a middle range of the images retained. You can change the values 10 and 18 to change the image range.

   Command string to keep images 10 to 18:
   awk '/<Image/&&(n+1<  10  ||n>=  18  ){p=1;print}/<\/Image>/{p=0;++n}!p' mydoc.ispx > mydoc_Images10to18.ispx

Here’s a screenshot of a terminal window session for the above example:

As a general approach for creating documents with very large file size, we would suggest using iStudio Publisher to create a number of ‘sub-documents’, export each of these to PDF file and then combine the PDFs as a final step.

If two or more copies of the same app exist on a Mac computer the help files for any copy of the app placed in the Applications folder will be displayed instead of the help files from any copies placed in other folders, even if these other copies are newer versions, and even when the copy of the app in the Applications folder isn’t running. To enable Help Viewer to display the correct set of help files place the iStudio Publisher app in your Applications folder, move any other copies of iStudio Publisher to Trash, and empty the Trash. Restart iStudio Publisher and the help files should now display correctly.

If help page display problems persist these may be due to Mac OS X caching errors or corrupted cache files, which can be fixed by deleting the help file caches, as follows:

1. Quit iStudio Publisher.
2. Close the Help Viewer.
3. In Finder, navigate to your user account Home folder (which is denoted by the “~” symbol when using a terminal window), then to the Library folder, then to the Caches folder (~/Library/Caches). If your computer is running Mac OS X 10.7 Lion or later, the ~/Library folder is hidden in Finder by default. Use one of these methods to make it visible:

Method 1: To make the ~/Library folder visible temporarily

1. Click on a Finder window.
2. Press and hold down the Option ‘alt’ key, and select Library from Finder’s Go menu.

Method 2: To make the ~/Library folder visible permanently

1. Navigate to the Utilities folder, which is located in the Applications folder.
2. Open the Terminal application.
3. Enter (or copy and paste) the following command into the terminal window, press the Return key to execute the command, and enter your admin password when requested:
   sudo chflags nohidden ~/Library/
4. Search for all files in this folder with a file name that contains “help” and drag to Trash all files returned by the search. You can do the search by typing “help” in the Spotlight search field and setting the search bar options to “Caches” and File Name. Double check that you have the “Caches” option selected otherwise the search will also return files from other folders.
5. Remaining in this folder, search for and Trash all files in this folder with a file name that contains “istudio”. When searching make sure you still have the search bar options “Caches” and File Name selected.
6. In your user account Home folder, navigate to the Library folder, then to the Preferences folder (~/Library/Preferences).
7. Search for and drag to Trash all files in this folder with a file name that contains “help”. When searching make sure you have the search bar options “Preferences” and File Name selected.
8. Log out and log back in.
9. Launch iStudio Publisher.
10. Open the help pages. On this first viewing, it may take several seconds before the help pages display while the cache files are being rebuilt. Click the help links occasionally until the pages are displayed.

Notes

• Cache files are temporary copies of files that Mac OS X creates automatically to provide faster access times. Sometimes these files can get out-of-date or corrupted. There is no danger in deleting cache files as Mac OS X will automatically recreate a fresh copy as required.
• To check if the help pages are out of date, choose menu option Help > Release Notes. The help pages are updated with each new release of iStudio Publisher and details of the most recent release, including the version number, are shown at the top of the Release Notes page.

When printing, iStudio Publisher creates an internal PDF representation of a document, which it then sends to the printer. You can use this to test if a print problem is being caused by iStudio Publisher or by your printer. Choose iStudio Publisher’s menu option File > Export Document as PDF, and export your document to PDF file. Open this PDF file in Preview and compare it with your printer output. If the PDF file has the same problem as the hardcopy print then this suggests that iStudio Publisher is doing something unexpected, but if the PDF looks fine in Preview then the difference between this and the hardcopy print is likely to be due to a problem with your printer, printer settings, or printer driver.

To further diagnose a printer settings problem try printing the newly exported PDF file from Preview. Make sure that on the Print dialog the Auto Rotate checkbox is selected and (generally, unless you want to scale the size up or down) that the Scale is set to 100%. On the Print dialog look at the Paper Size setting and if there’s a borderless paper option of the required size available try selecting it. Try looking on the printer manufacturer’s website for a more up-to-date printer driver to download and install. Test that the printer is able to print out a simple one line text document from the TextEdit app.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

If the options to save, print, and export, are disabled (grayed out) this indicates that iStudio Publisher is running in unlicensed mode. Choose menu option Help > Licensing > Check License to confirm your license status. If unlicensed, you will need to register for a license – start by choosing menu option Help > Licensing > License.

If you have registered for a license, but the iStudio Publisher is still running in unlicensed mode, there has been a problem with your registration, and you will need to repeat it.

IMPORTANT: When registering for a license you will need to enter an admin password when requested to do so. More information here.

IMPORTANT: This FAQ only applies to the Website Download Edition of iStudio Publisher and not the App Store Edition.

Each iStudio Publisher license will only work on the particular Mac on which it was originally installed. If you migrate your applications to a new Mac, you will need to reinstall your license by completing the following two steps:

1. Deactivate the license on your old Mac (by choosing menu option Help > Licensing > Unlicense). You will be reminded of your License Activation Code and so won’t need to find your original purchase receipt email.
2. License your new Mac as normal.

If you don’t reinstall your license you will receive the following message: “Your license is invalid on this computer. Is this the computer that you licensed for iStudio Publisher? If you have migrated your account (and license) to this computer from another computer you will need to Unlicense iStudio Publisher on the other computer and then License this one.”

If you are unable to deactivate the license on your old Mac, for example, if the hard drive has crashed, please proceed as follows:

1. Contact us for a license reset. To help us identify you, please tell us your License Activation Code, or the email address you used to make your purchase.
2. We will email you to confirm your license has been reset.
3. Run iStudio Publisher.
4. Choose menu option Help > Licensing > License, and install your license. There are short video tutorials showing how to download and install iStudio Publisher, and install your full license.

More information here.

App Store Edition

Reinstall iStudio Publisher by following these steps:

1. Sign in to the App Store app (using the same iTunes account login details that you used to make your purchase of iStudio Publisher).
2. Go to your App Store Purchased items by choosing menu option Store > Purchased.
3. Click the Install button to install iStudio Publisher.

Website Download Edition

Reinstall and relicense iStudio Publisher by following these steps:

1. Download iStudio Publisher from our website Downloads page.
2. Install iStudio Publisher from the download file.
3. Choose menu option Help > Licensing > Licensing Special > Relicense to reinstall an existing license. You can Relicense without having to refer back to your original purchase receipt email to find your License Activation Code.

Follow these steps to locate all existing copies of iStudio Publisher on your Mac:

1. Open Terminal.app, which is in the /Applications/Utilities folder.
2. Enter (or copy and paste) the following command into the terminal window and then press the Return key to execute it:
   mdfind kMDItemContentType="com.apple.application-bundle" | grep iStudio

Here’s a screen shot showing the terminal window at step 2, just before executing the command:

The command will report the pathlist of each copy of iStudio Publisher that’s present on your Mac.

iStudio Publisher does not support opening or importing Microsoft Word files, but you can copy and paste styled text (in Rich Text Format) and images from Word documents into iStudio Publisher.

Before pasting text into an iStudio Publisher document that’s been copied from a Word document (opened in Microsoft Word for Mac) you should select the Text Tool and insert the text cursor ready to paste text at the cursor. This will ensure that the text is pasted in as text and not as a PDF of the text. What gets pasted into an iStudio Publisher document can depend on the current tool selection. When you copy from Word, Word puts multiple copies of the same information on the system clipboard in a variety of different formats. iStudio Publisher pastes in what it thinks might be most relevant in the current context. For example, if you have the Text Tool selected you’ll get text, but if you have the Pointer Tool selected you will get a PDF of the text!

NOTE: If you drag and drop text from a Word document into iStudio Publisher you will get a PDF of the text.

You should have no problems copying or dragging photos from a Word document into iStudio Publisher – you can paste or drop them into existing shapes, or otherwise a default rectangular shape is created to hold them.

For more information refer to iStudio Publisher’s help page “Cut, Copy and Paste”, and in particular the section “Pasting into iStudio Publisher”. This help page is also available online here.